Orders & payments
Order statuses explained
Pending, confirmed, shipped, delivered, cancelled, and returns.
Pending — new order, not yet confirmed with the customer (COD) or waiting on online payment status.
Confirmed — buyer verified; ready for packing or courier pickup.
Shipped — handed to the delivery company; add tracking in notes if you have it.
Delivered — customer received the parcel (and paid COD if applicable).
Payment status is separate: COD stays unpaid until delivery; Stripe and PayPal orders are paid when checkout completes.
Cancelled / returned — stop fulfillment; restock inventory when items come back.
Update status from the order page so history stays accurate for support and analytics.
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