Orders & payments
Confirm COD orders by phone or WhatsApp
Call buyers before shipping to cut refused deliveries.
Open the order in Dashboard → Orders. You will see customer name, phone, city, and address.
Call or WhatsApp from the order page within a few hours. Confirm the product, total, and delivery window.
If the number is invalid or the buyer cancels, mark the order cancelled before you hand it to the courier.
Use Confirm order on the order page after you reach the buyer — status becomes Confirmed (safe to pack).
Add a short merchant note on the order (e.g. “Confirmed 18:40”) so your team knows it is safe to ship.
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