Troubleshooting
Checkout not completing
When buyers cannot place COD, card, or PayPal orders.
Confirm at least one method is enabled in Settings → Payments: COD or PayPal (Verify & connect succeeded). Stripe cards are not activatable yet (~2 months).
Required address fields must be filled — city and phone formats matter for Moroccan COD and shipping zones.
If a minimum order amount is set, small carts will be blocked until the buyer adds more items.
Stripe: card checkout is coming in about 2 months. Until then cards will not appear at checkout — use COD or PayPal.
PayPal: mode (Sandbox vs Live) must match your Client ID/Secret. Store currency must be supported (USD/EUR — not MAD). Re-run Verify & connect after fixing currency.
Ask the buyer to retry on mobile data without ad blockers; some extensions break checkout scripts.
Check Dashboard → Orders → Abandoned for partial checkouts, and Meta → Diagnostics if you expected a Purchase event that never arrived.
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