{"q":"COD","count":8,"hits":[{"type":"article","title":"How COD checkout works","excerpt":"Cash on delivery is built in — keep it on while you add cards or PayPal.","url":"https://ettajer.com/help/how-cod-checkout-works","score":17,"steps":["Ettajer includes native Cash on Delivery — it is on by default for new stores. Buyers enter name, phone, city, and address — no card required.","Customize the COD message, minimum order, and checkout note under Settings → Checkout. Review all payment options anytime in Settings → Payments.","You can also accept PayPal now (money goes to your PayPal account). Stripe card payments (Apple Pay & Google Pay) appear in Settings → Payments but cannot be activated yet — expected around October 2026. Ettajer never holds customer funds. See Set up online payments.","COD orders appear in Dashboard → Orders as unpaid until delivery. PayPal orders are marked paid after the customer completes checkout."]},{"type":"article","title":"Reduce fake COD orders","excerpt":"Confirm buyers before you ship.","url":"https://ettajer.com/help/reduce-fake-cod-orders","score":17,"steps":["Fake COD orders are a common problem in Morocco. Confirm name, phone, and address before you dispatch.","COD is on by default. Review new orders in Dashboard → Orders and reach out on WhatsApp when something looks off.","Merchants typically see fewer returned or refused deliveries after confirming buyers before shipping."]},{"type":"article","title":"Confirm COD orders by phone or WhatsApp","excerpt":"Call buyers before shipping to cut refused deliveries.","url":"https://ettajer.com/help/confirm-cod-orders-by-phone","score":16,"steps":["Open the order in Dashboard → Orders. You will see customer name, phone, city, and address.","Call or WhatsApp from the order page within a few hours. Confirm the product, total, and delivery window.","If the number is invalid or the buyer cancels, mark the order cancelled before you hand it to the courier.","Use Confirm order on the order page after you reach the buyer — status becomes Confirmed (safe to pack).","Add a short merchant note on the order (e.g. “Confirmed 18:40”) so your team knows it is safe to ship."]},{"type":"article","title":"Set up WhatsApp COD verification","excerpt":"Confirm orders before you ship to cut fake deliveries.","url":"https://ettajer.com/help/set-up-whatsapp-cod-verification","score":16,"steps":["Enable Cash on Delivery in Settings → Payments so shoppers can order without a card.","Add your WhatsApp number in Settings → Storefront contact so customers can reach you from the shop footer.","After an order arrives in Dashboard → Orders, confirm details with the customer on WhatsApp or phone before you pack and hand off to your courier."]},{"type":"article","title":"Handle refused COD deliveries","excerpt":"What to do when a customer refuses the package.","url":"https://ettajer.com/help/handle-refused-cod-deliveries","score":16,"steps":["Mark the order as refused or returned in Dashboard → Orders. This keeps your records accurate.","Contact the customer via phone or WhatsApp to understand why — often it is wrong size or changed mind.","Enable pre-shipment verification to catch non-serious buyers before you pay courier fees."]},{"type":"article","title":"Create discount codes","excerpt":"Promo codes customers can apply at checkout.","url":"https://ettajer.com/help/create-discounts-and-campaigns","score":15,"steps":["Go to Marketing → Discounts to create percentage or fixed-amount codes.","Set an expiry date and usage limits so a viral Story does not drain your margin.","Share codes on Instagram, WhatsApp, and email campaigns. Keep names short and easy to type on mobile.","Customers apply the code at storefront checkout. Track redemptions on the Discounts page.","Pair a first-order discount with Email → Automations (Newsletter signup) for a welcome offer.","For paid ads, put the same promo in your creative and add UTM tags to your storefront link (utm_source, utm_medium, utm_campaign)."]},{"type":"article","title":"COD address fields for Morocco","excerpt":"City, neighborhood, and phone — what to collect at checkout.","url":"https://ettajer.com/help/cod-address-fields-morocco","score":11,"steps":["COD checkout collects name, phone, city, neighborhood (quartier), and full address — fields Moroccan couriers expect.","Require a valid mobile number. Landlines make delivery harder.","Limit where you deliver in Settings → Shipping by choosing cities for each zone."]},{"type":"article","title":"Configure checkout settings","excerpt":"Payments, minimum order, COD message, and storefront contact.","url":"https://ettajer.com/help/configure-checkout-settings","score":11,"steps":["Open Dashboard → Settings → Payments to enable Cash on Delivery, connect Stripe for cards, and connect PayPal. Money from Stripe/PayPal goes to your accounts — see Set up online payments.","Settings → Checkout controls minimum order, checkout note, COD message, and the announcement bar.","Storefront contact controls WhatsApp and whether email/phone appear in the footer. SEO controls how your shop shows in Google.","If you use PayPal, set store currency to USD or EUR in Settings → Languages (PayPal does not support MAD).","After saving, open your live store and place a test order (COD, and Sandbox/test for Stripe or PayPal) to confirm checkout looks right."]}],"sources":{"knowledge":"/knowledge.json","llmsFull":"/llms-full.txt","hub":"/ai"}}